Returns & Exchanges
We want you to love every scent that fills your home, which is why we offer a 30-day window for returns or exchanges on all unused candles. If a fragrance isn't the perfect match for your space, we will help you find the right one or provide a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
- 2.Prepare the Package
Carefully place the unlit candle in its original decorative box and shipping carton to ensure it arrives back to us safely.
- 3.Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your package.
- 4.Drop Off and Refund
Hand your package to the designated carrier; once received at our studio, we will process your refund or ship your new scent within 5-7 business days.